Shipping Policy

Shipping Policy for all orders on

Please allow Balto® UK up to 2 business days for order processing. Once your order has been processed, you should receive it within 3-5 business days. Non-expedited, ground shipping is free with purchase for those in UK only. For shipping outside the United Kingdom to the European Union (excluding Italy), additional shipping costs may be incurred and the order should be received within 5-20 business days. Please be mindful of additional time for customs to process.

For any orders wanting to be shipped outside the EU or to Italy, please contact us at

If for any reason delivery is confirmed by the carrier and the product cannot be found, a police report must be filed before a replacement is sent. If the product is lost by the carrier, Balto® UK will file a claim and a replacement will be sent.