Returns & Exchange Policy

Returns & Exchanges Policy for all orders on www.baltouk.co.uk

Once the product reaches the purchaser, Balto UK reserves the right to refuse a full refund. Balto UK will accept returns or requests for refunds for any product within 30 days of receipt of product.

Balto UK is closed on Fridays, and therefore, will not be able to receive exchanges or returns on this day. Refunds will be processed within three business days of receipt of product and will be issued to the method of payment used at purchase. Keep in mind that refunds can take a 5-10 business days to reflect in your account. Refunds will only be honored if during the initial fitting the product is determined to be a poor fit, function, and/or the product is affecting the health or healing of the patient. Visual inspection may be required.

The brace must be in resale condition to receive a refund. This means that the brace cannot have hair, wear, dirt, and/or no modifications can have been made to the brace. After we receive the brace back, we will evaluate its condition and then issue a refund.  Balto UK does not offer refunds for refusal from your pet to wear the product. If the purchaser simply does not want to use the device for reasons other than described above, Balto UK will not issue a refund.

Balto UK will NOT cover the cost of return shipping. To exchange a product, you will need to place your new order online. Once we receive the return or exchange back, we will evaluate its condition and then issue you a refund. Returns and exchanges must be in resale condition to receive a refund.

If for any reason delivery is confirmed by the carrier and the product cannot be found, a police report must be filed before a replacement is sent. If the product is lost by the carrier, Balto® UK will file a claim and a replacement will be sent.

SHIPPING CHARGES AND TAX ON SHIPPING CHARGES ARE NON-REFUNDABLE